Support

We read every message.

Email support@coachflat.app and tell us what happened. If it's a bug, the app version (Settings, at the bottom) and what you were doing when it broke will get you a faster answer.

Common questions

How do I delete my account?

In the app: Settings → Delete Account. It removes your account and its data immediately and can't be undone.

How do I cancel my subscription?

CoachFlat Pro is billed by Apple, so cancel it in your Apple Account settings: open Settings on your iPhone, tap your name, then Subscriptions. Cancelling there stops the renewal. We can't cancel it for you.

I paid my coach and something went wrong

Payments go directly to your coach's own Stripe account — CoachFlat never holds that money and can't refund or reverse it. Contact your coach first. If it's a card problem, your bank or Stripe can help.

My client can't find their workout

Check that they've accepted your invite (their row shows Active, not Invited) and that you've assigned them a program. A client with no active assignment sees an empty Today screen.

Something didn't sync

Logged sets are saved on the device first and sync when the connection returns, so nothing is lost in a gym with bad signal. If a set still hasn't appeared after you're back online, reopening the app will retry.